Our terms and conditions have been designed to be simple and easy to read. They are important, as they cover which bits of the move, we are responsible for, and which bits you are responsible for.
Booking and Confirmation
All service bookings are subject to confirmation.
A non-refundable deposit may be required to secure the booking.
Pricing and Payments
Prices are quoted based on the information provided and may be subject to change upon on-site assessment.
Full payment is due on the day of the move unless otherwise agreed upon.
Cancellation and Rescheduling
Cancellations made within 24 hours of the scheduled move date may incur a cancellation fee of 2 hours of the booked hourly rate.
Clients can request to reschedule the move, subject to availability.
Scope of Services
The company will provide moving services as outlined in the agreed-upon quotation.
Additional services not specified in the initial agreement may incur extra charges, such as balcony lift.
Liability and Insurance
The company is not liable for damage to items not packed by our team.
You need to inform us about any fragile goods or any special precautions you would like us to take.
We will attempt to move all of your items as directed; however, we reserve the right to refuse to carry any item or items for any reason.
As we do not take an itemised inventory during the move, we will act on your instruction at each location. You need to show us everything you need moved when we arrive at the pickup. You must check that nothing extra is taken, or items missed.
Clients are encouraged to purchase additional insurance coverage for valuable or fragile items.
We guarantee and include insurance for all work we perform. As long as we’re informed about any damage at the end of the move, we will discuss the available options under our damage guarantee.
Damage and Our Guarantee
Repairing the damage to as close as possible to its original condition, or
Replacement if a repair cannot be performed, or
Compensation instead of repair or replacement up to the pre-damage market value of the item.
For goods delivered by us, you must advise us in writing of any loss or damage within 24 hours of delivery.
We may agree to extend this time limit upon receipt of your written request provided such request is received within 24 hours of delivery. Consent to such a request will not be unreasonably withheld.
Exceptions Not Covered by Our Insurance or Liability
Televisions not packed in their original box, computer equipment, photocopiers, scientific instruments, musical instruments not in hard cases, architectural models, and sculptural artwork.
Pieces of glass not wrapped or packed safely, including picture glass and table tops.
Stone items including marble, granite, composite, or similar materials. These may be moved if safe, but are not covered under our guarantee due to inherent fragility.
Furniture designed to be flat packed, or made of pressed wood such as IKEA, Fantastic Furniture, or similar products. These items are susceptible to damage or disorder regardless of handling. Disassembly is recommended before moving.
Internal faults where the item was not mishandled by us and was properly secured in the vehicle.
Mattresses not protected by a mattress cover. If required, please advise us and we can provide one at your cost.
Items weighing more than our employees can safely transport using moving tools or by 2–3 persons depending on the booking request.
Client Responsibilities
Clients must ensure all items are ready for transport on the scheduled moving day.
It is the client's responsibility to obtain necessary parking permits and permissions.
Delays and Force Majeure
The company is not responsible for delays due to circumstances beyond its control, such as weather conditions or traffic.
Complaints and Disputes
Any issues or complaints must be reported within 24 hours of the move.
Disputes will be resolved through negotiation and, if necessary, legal means.
Termination of Services
The company reserves the right to terminate services if the client violates the agreed terms or poses a risk to the safety of our team.
Privacy Policy
Client information will be handled in accordance with our privacy policy.
Applicable Law
These terms and conditions are governed by the Competition and Consumer Act 2010 or equivalent legislation.
By engaging in our services, clients acknowledge and agree to abide by these terms and conditions. SFN Movers Melbourne reserves the right to update or modify these terms as needed.
